Privacy Policy

Information We Collect

Information You Provide Directly

When you interact with our website, subscribe to our newsletter, or contact us, you may voluntarily provide us with personal information, including:

• Name and contact details (email address, phone number)
• Company name and professional information (for business inquiries)
• Message content and communication preferences
• Any other information you choose to provide when filling out forms

Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies and similar technologies:

• Browser type and version
• Operating system and device information
• IP address and general location data
• Pages visited, time spent on site, and referral sources
• Anonymous usage patterns and interaction data

Purpose of Data Use

We collect and process your information for the following legitimate business purposes:

• Service Provision: To respond to your inquiries, process orders, and provide customer support
• Communication: To send you newsletters, updates, and marketing communications (with your consent)
• Website Improvement: To analyze usage patterns and improve website functionality and performance
• Security: To detect and prevent fraud, unauthorized access, and other malicious activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business operations and maintain business records

Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: Data transmission is secured using SSL/TLS encryption protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Storage: Data stored on secure servers with appropriate safeguards
• Staff Training: Regular training for team members on data protection best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to maintaining the highest standards of data protection.

Data Sharing & Disclosure

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with website hosting, analytics, and email communications (under strict confidentiality agreements)
• Legal Obligations: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued protection of your data)
• With Your Consent: In any other situation with your explicit permission

We ensure that all third parties who process data on our behalf comply with applicable data protection regulations and maintain appropriate security measures.

Your Rights

In accordance with applicable data protection regulations (including GDPR and similar laws), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at hello@anotherplastik.com. We will respond to your request within 30 days in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Contact form submissions: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: Anonymized after 26 months
• Business correspondence: 7 years (for legal compliance)

International Data Transfers

Your information may be transferred to and processed in countries other than Tunisia, including countries that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions confirming appropriate protection levels
• Other legally recognized transfer mechanisms

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take prompt action to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.